Terms & Conditions
These Terms and Conditions govern your use of the Symposium Wine Emporium website, and your relationship with Symposium Fine Wine Emporium LLP, who trade through www.symposium-finewine.co.uk and the shop located at: 32 Lansdown Place, Lewes, East Sussex, BN7 2JU. Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the site.
- These terms and conditions are
subject to the laws of England and Wales.
- Throughout these Terms and Conditions, "Symposium Wine Emporium" refers to Symposium Fine Wine Emporium LLP (registered company details shown here).
Symposium Wine Emporium reserves
the right to add or amend these terms and conditions. Customers will be
notified on its website at www.symposium-finewine.co.uk in the event of any change.
We shall not be liable for any
failure to meet our obligations laid out in these Terms and Conditions
occasioned by circumstances beyond our reasonable control (force majeure).
- You can make purchases in the following ways:
in the shop at 32 Lansdown Place, Lewes, E. Sussex, BN7 2JU
- By placing an order through www.symposium-finewine.co.uk you warrant that:
legally capable of entering into binding contracts
at least 18 years old
Orders may be filled and placed
by clicking the 'confirm order' button. In
doing this you are making an offer to buy from us within our terms. We will
respond with an email confirmation of the order thus accepting your order upon
receipt of payment or when we send you an invoice. If a mistake has been made
in pricing or we are no longer able to supply a particular product, we will
always contact you to notify you of the situation and ensure the new price is
All prices are quoted per bottle
in UK Pounds (GBP),
including VAT and excise duty unless otherwise stated. Please
note that prices and availability may change at any time.
- While all efforts are made to
keep the vintages up to date on the website, we reserve the right to dispatch
wine from a newer vintage, should the older vintage be finished.
- We may decline to sell any product
to you for any reason. We are not obliged to tell you the reason for our
Symposium Wine Emporium must
receive payment in full before delivery will be arranged unless the Company has
agreed credit terms. Symposium Wine Emporium will not enter into a sale or
return arrangement unless specifically agreed prior to order confirmation.
Symposium Wine Emporium uses a secure Payment Gateway to process payments through the website, ensuring the connection is encrypted when transmitting banking information and safeguarding your financial data. All credit and charge card transactions are subject to validation checks and authorisation by the card issuer. If the security department or Symposium Wine Emporium suspect fraud, we have the right to cancel the transaction.
payment by Switch and Maestro debit cards, Delta, Solo, Visa and Mastercard. We don’t accept payment
via cheque. Orders may be delayed by transfers of money or credit card
authorisations not being confirmed by the respective banks. Please note that it
is the Customer’s responsibility to contact your bank to speed up this process
if the order is required urgently. Credit cards are always debited in Pound
Sterling (GBP). Please note that payment will be taken in full at the time of
We offer delivery to mainland UK
addresses. We aim to do this within 3 working days, on orders received by 12pm (subject to all
stock being on the premises in Lewes), but it may take longer notably at Christmas time or due to the Coronavirus situation.
- FREE LOCAL DELIVERY: If you live close to Lewes, please call the shop on 01273478933 to check with us whether this applies to you. Minimum order quantity is 6 bottles for free delivery if you live in Lewes, or 12 bottles for the surrounding area.
- Free click-and-collect service. Alternatively, give us a call, and we can get your order together for you to collect from the Lewes shop.
- Regional and national deliveries
are carried out Monday-Friday. Some local deliveries are possible on the
weekend, please contact us for details.
Orders must be received by
12.00pm to be dispatched that day, and we aim to deliver within 48 hours
of dispatch. Orders received after 12.00pm will not be dispatched until the
following working day. If a wine is not in stock, we will contact you with a
date when you can expect delivery.
During busy periods such as
Christmas, please allow an extra two days for your parcels to be dispatched and
delivered. All Christmas deliveries must be placed by 14th December, to ensure delivery in time for
For delivery to any non-mainland
UK destination (including Channel Islands & Scottish Highlands), please contact us for rates.
- If you require your order
urgently, please call the shop on 01273478933.
- Regional and national deliveries
are normally made between the hours of 9am and 5.30pm, Monday to Friday, and a
signature will be required. Please choose a delivery address where somebody can
sign for your order.
- If you miss your delivery,
contact the courier’s local depot, who can then rearrange delivery.
- Should you give instruction for
the parcel to be left safe without a signature (e.g. in the porch, at the back
door, in the garage, etc.), this is done at your own risk. Please provide as
much information as possible when placing your order to ensure safe delivery of
your wine. Neither we nor our couriers will accept responsibility should the
wines be lost, stolen, or damaged as a result of such instructions being
- Unfortunately, we cannot deliver
to PO boxes.
- Please notify us within 24 hours
of delivery of any shortages or breakages. We will fully investigate all claims,
and replace or refund where necessary within 7 working days of notification.
- We are committed to complete
customer satisfaction. If you are not completely satisfied with any
product purchased from us, simply return it to us within 28 days of receipt,
and we will issue a refund for the value of the returned items.
All refunds will be net of any
- All returned items must be in
their original, undamaged packaging and we will consider the overall condition
when making a refund (this does not affect your statutory rights in the event
of receipt of faulty goods). Please inform us by email of your intention to
return goods, explaining why they are being returned, and ensure that the goods
are securely packaged for their return, to avoid any damage in transit.
You, the customer, are fully responsible for any return transit charges.
- Should the wrong item(s) be
dispatched, we shall arrange for the collection of the goods in question, along
with either the refund or re-dispatch of the goods requested as soon as the
error is brought to our attention.
If you wish to cancel
your order, this must be done via email to [email protected]
If the items have not been dispatched, then a full refund will be issued.
If the wines have already been dispatched, please see above for our
Returns and Refunds policy.
WINE TASTING & DINNER TICKETS
event of cancellation by the Customer, full refunds will only be given if we
are notified at least 28 days before the date of the event. Refunds will only
be given after this time if we are able to re-sell your tickets.
attendees of Symposium Wine Emporium ticketed events must be 18 years or older.
In line with Symposium Wine Emporium age verification policy and to comply with
UK licencing law, attendees may be asked to produce photographic identification
with proof of age.
Vouchers can only be redeemed in the shop. They can’t be used to buy further
gift vouchers. Gift Vouchers have no expiration
- We value every customer, and will
do all we can to ensure the safety of our customers' personal information at
all times. All online transactions are processed using the latest
industry standards for secure online payment processing. For security
reasons, we request that no Credit Card information be sent by email.
- If you would like us to remove
your information from our mailing list, just let us know by email and we shall
do so immediately.
event of complaint please e-mail [email protected] giving as much detail as you
can. All complaints will be acknowledged within 48 hours and you can expect a
full resolution of your complaint within a further 72 hours. You will be kept
informed if there is any delay beyond this. Each complaint will be treated as
For orders up to 12 bottles: £10.50 per
UK Mainland address
For orders over 12 bottles: £15 per UK
Please note that for delivery to areas
such as Scottish Highlands and Isle of Wright, there may be extra charges
involved, please contact us first.